Privacy Policy
Last Updated: August 2026 | Compliant with PIPEDA & Ontario Health Information Privacy Principles
1. Introduction & Our Commitment
At Hand In Hand Therapy Centre and The Next Level Adult Day Program (“we,” “us,” or “our”), we are committed to protecting the privacy, confidentiality, and security of personal information provided by families, clients, and website visitors across York Region and Simcoe County.
2. Information Collected Via Our Contact Forms
When you interact with our website contact forms, intake inquiry forms, or tour scheduling widgets, we collect personal information that you voluntarily provide to us. This information includes:
- Contact Details: Parent/Caregiver Name, Email Address, and Phone Number.
- Participant Information: Participant or Child Name, Age/Age Group (Ages 2–18 or Adult 18+).
- Program Interest: Therapy services required (ABA, Speech, Occupational Therapy, Social Skills) or Adult Day Program tracks.
- Preferred Location: Concord / Vaughan Center or Bradford Center.
- Consultation Messages & Funding Details: Specific care requirements, OAP (Ontario Autism Program) status, or Passport Funding inquiries submitted in message fields.
3. How We Use Contact Form Information
The information gathered through our contact forms is strictly used to deliver responsive, compassionate clinical and administrative support:
- To contact you directly regarding your inquiry, schedule center tours, or answer questions about service availability.
- To evaluate participant needs and match your family with the appropriate clinical coordinator or program team.
- To assist with OAP (Ontario Autism Program) or Passport Funding guidance based on your selected criteria.
- To communicate administrative updates regarding enrollment, initial consultations, and facility walkthroughs.
4. Data Confidentiality & Non-Disclosure
We maintain strict confidentiality protocols. We do not sell, rent, trade, or share your contact form information or personal details with third-party marketers or commercial entities under any circumstances.
Information submitted via contact forms is accessible only to authorized clinical coordinators and administrative staff responsible for handling client inquiries.
5. Data Storage & Security
We implement physical, electronic, and procedural safeguards to protect personal information submitted online against unauthorized access, loss, alteration, or disclosure. Standard SSL encryption is active across all web forms.
6. Contacting Our Privacy Officer
If you have questions, concerns, or requests regarding this Privacy Policy or your contact form submission data, please contact our administrative privacy team:
Hand In Hand Therapy Centre & Adult Day Program
Vaughan Center: 750 Millway Avenue unit #5, Concord, ON | 647-280-9952
Bradford Center: 465 Holland St W, Unit 3/4, Bradford, ON | (905)-251-4756
Email: info@handinhandtherapycentre.ca